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Questions & Answers


Yes, all information relating to your order, and your online payment transactions by bank card in particular, are fully secure. You can buy online with full security.
On our website, if you opt to pay now, your bank card information is sent directly in encrypted mode (SSL protocol) to a Secure Payment Provider who checks bank servers in order to avoid abuse and fraud, and authorizes the payment to Arabian Oud. At no point is Arabian Oud in possession of the entire card number you have entered.
If you do not wish to order via the site, you can order by phone, if you so choose, at 212.757.0303. This method of ordering will take much longer: Once your order has been received by our sales advisers, you will need to send the payment by check with the order number to the following address: ARABIAN OUD  1584 Broadway, New York, NY 10036, USA. Your order will be prepared and shipped once the check has been paid into Arabian Oud’s bank account.


This information enables us to understand you better and provide you with personalized offers for products offered by us and our partners, in accordance with your choices.
Through the use of cookies, we are able to improve the performance of the Site and display information on the Site and on other sites.
Checks are also made for Site and transaction security purposes.


This information is supplied to our Arabian Oud stores and to our head office team for the purposes of managing our loyalty program, in all cases where it is necessary to provide you with the requested service.
Depending on the choices you have expressed, some of this information (e.g. purchase history, profile) may be supplied to our commercial partners to enable them to provide you with personalized offers.

Your options and rights


You have the option of joining our mailing lists and agreeing to receive marketing and promotional information from us. You can revoke the options exercised in terms of promotional communications at any time by contacting Arabian Oud customer service:

by post to the following address: Arabian Oud, Customer Service, personal data, 1584 Broadway, New York, NY 10036, USA
or by email by writing to: [email protected]

electronic communications: you can also click at any time on the unsubscribe links appearing in our promotional emails or by replying “STOP” to the sms and / or emails you have received

Please be aware that even if you unsubscribe from promotional communications, we may continue to send you non-promotional letters, calls and / or emails, such as those relating to your account or current transactions.



A “Cookie” is a generic term which designates a text file saved in a dedicated space on the hard drive of the terminal (eg: Computer, tablet, smartphone, etc.) of a media user (internet, applications, etc.), when viewing online content or advertising. This Cookie file allows its issuer to identify the terminal in which it is registered and thus to track the activity of the media user, and to remember information, such as user preferences or information previously entered by the user in the forms on the media, during the period of validity or registration of the Cookie. Some Cookies are essential for the use of the media, others allow you to optimize and personalize the content displayed, and others, finally, to display advertisements.

Cookies do not directly identify a user, but identify a browser or a terminal. Information relating to the content viewed on a medium is directly associated with an identifier contained in the Cookie. When a user browses a medium, this identifier is associated with the page views, as well as more broadly with the route on the medium and the interactions (number of clicks for example): it is thus possible to follow the browsing of the same user on the media.

The use of Cookies allows navigation data to be associated with the user’s profile regardless of the terminal used, thanks to cookie exchange technologies implemented by the partners who publish these Cookies, generally communication agencies. or digital advertising service providers, so that a user’s journey can be followed regardless of the media or terminal used.

WHAT COOKIES ARE USED ON THE www.arabianoud-usa.com SITE?

When you connect to our Site, we may have to install four types of Cookies in your Terminal:

Technical cookies to make it possible to navigate on the site, ensure site security and allow you to access the various products and services on the site.

Online payment security cookies to prevent payment fraud.

Audience measurement cookies allowing us to compile traffic statistics, compare them with those of other sites and decide on actions (such as sending you an email)

Advertising cookies allowing us, as well as third parties, to display advertisements on this site and others adapted to your profile established by the combination of data between your browsing habits and data from Arabian Oud customer databases and third parties

Sharing cookies allowing you to share content from our site with other people or to let these other people know your consultation or your opinion concerning content on the site